Sustainability Policy
1. Our Approach to Sustainability
Seraucalenova recognizes the importance of environmental responsibility in retail and the furniture industry. We aim to provide clear product information and communicate sustainability-related information accurately and transparently.
Environmental impacts may vary depending on product materials, manufacturing, packaging, transportation, use, and maintenance. We do not claim that all our products are environmentally friendly or that our business has achieved specific environmental targets.
2. Product Information
We encourage customers to review each product page for details such as materials, dimensions, assembly instructions, and care recommendations.
Environmental characteristics may vary by product. Claims about recycled materials, recyclability, sustainable sourcing, certifications, or environmental benefits will be made only where supported by reliable information.
We do not claim that every product meets a particular environmental standard or certification unless this can be verified.
3. Packaging and Shipping
Packaging and transportation are relevant environmental considerations in online retail. We recognize the importance of avoiding unnecessary waste and using resources thoughtfully.
We do not claim that all our packaging is recyclable, biodegradable, or made from recycled materials, or that our deliveries are carbon-neutral or zero-emission.
Our shipping coverage, charges, order processing times, and estimated delivery times are explained in our Shipping Policy and at checkout.
4. Product Care and Waste Reduction
Proper assembly, cleaning, and maintenance may help preserve furniture and reduce avoidable damage. We encourage customers to follow the care instructions provided with each product, where available.
Product lifespan depends on factors such as materials, construction, usage, and maintenance. We do not guarantee a specific lifespan or offer repair, recycling, furniture collection, or refurbishment services unless expressly stated.
We will consider practical opportunities to reduce unnecessary waste and improve resource awareness as our operations develop.
5. Transparency and Environmental Claims
We aim to ensure that environmental statements on our website are accurate, clear, and supported by appropriate evidence. Any claim should reflect the specific product, material, or activity to which it applies.
We do not claim that our products have zero environmental impact, that all products are fully sustainable, or that our business holds environmental certifications without verified supporting evidence.
6. Policy Updates
We may update this policy as our operations, product information, or relevant practices change. Any future environmental initiatives or measurable commitments will be described only when supported by appropriate information.
This policy does not replace our product listings, Shipping Policy, Order Cancellation Policy, or Returns & Refunds Policy, and it does not limit any consumer rights provided by applicable law.
7. Contact Us
For questions about this policy or sustainability-related product information, please contact us:
- Website: https://seraucalenova.com
- Email: service@seraucalenova.com
- Phone: +81 3-6824-7199
- Mailing Address: 1-2-19-202, Nishi-sugamo, Toshima Ward, Tokyo 170-0001, Japan
- Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM