Contact Us

We’re here to help with questions about our products, orders, shipping, returns, and website policies. Please contact us using the information below, and we’ll do our best to assist you.

Website Information

Business Name: Seraucalenova
Website: https://seraucalenova.com

Customer Service

Email: service@seraucalenova.com
Phone: +81 3-6824-7199
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM

For order-related inquiries, please include your order number and a brief description of your request. For your security, do not send full payment card numbers, security codes, or account passwords.

Mailing Address

1-2-19-202, Nishi-sugamo, Toshima Ward, Tokyo 170-0001, Japan

This address is provided for correspondence and is not represented as a U.S. warehouse or return facility.

Shipping Coverage

We ship eligible orders to destinations throughout the United States, subject to product availability and carrier service coverage. Please refer to our Shipping Policy for details about shipping fees, delivery estimates, and applicable terms.

Thank you for choosing Seraucalenova. We appreciate your interest and look forward to assisting you.