Privacy Policy

At Serauca Lenova (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://seraucalenova.com or make a purchase through our website.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing address, and shipping address.
  • Order Information: Products purchased, order details, payment status, and transaction records. Payment details may be processed by third-party payment providers.
  • Technical Information: IP address, browser type, device information, website activity, and cookie data.
  • Communications: Information you provide when contacting customer service or submitting a request.

2. How We Use Your Information

We use personal information to:

  • Process and fulfill orders, payments, deliveries, returns, and refunds.
  • Respond to customer inquiries and provide support.
  • Maintain website security and prevent fraud.
  • Improve our website, products, and customer experience.
  • Meet applicable legal and regulatory obligations.
  • Send marketing communications where permitted by law and, where required, with your consent.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to operate essential features, remember preferences, analyze website performance, or support advertising, depending on the tools enabled on our website.

You can manage cookies through your browser settings. Where required by applicable law, we will request consent before using non-essential cookies. Disabling certain cookies may affect website functionality.

4. How We Share Information

We may share personal information with service providers that help us operate our business, including payment processors, shipping and fulfillment providers, website hosting providers, and, where used, analytics or advertising providers.

We may also disclose information when required by law, to protect our rights and security, or in connection with a business transfer.

We do not authorize service providers to use personal information for purposes beyond the services they provide, subject to applicable law and contractual arrangements.

5. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including order processing, customer service, legal compliance, accounting, and dispute resolution.

When information is no longer needed, we will take reasonable steps to delete it or make it no longer identifiable, subject to applicable legal requirements.

6. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to the personal information we hold about you.
  • Request correction or deletion of your information.
  • Request a copy of certain personal information.
  • Opt out of certain targeted advertising or the sale or sharing of personal information, where applicable.
  • Appeal a decision regarding a privacy request, where applicable.

To exercise your rights, contact us using the details below. We may need to verify your identity before processing a request. We will respond within the time required by applicable law.

We will not unlawfully discriminate against you for exercising your privacy rights.

7. Legal Basis for Processing

Where data protection laws such as the GDPR apply, we process personal information as necessary to fulfill contracts, comply with legal obligations, pursue legitimate interests, or obtain consent where required.

Where applicable, you may also have the right to withdraw consent, object to certain processing, or lodge a complaint with a relevant data protection authority.

8. Data Security and International Transfers

We use reasonable administrative, technical, and organizational measures to protect personal information. However, no method of online transmission or storage is completely secure.

Your information may be processed or stored in countries outside your place of residence, including countries where our service providers operate. Where required, we will use appropriate safeguards for international data transfers.

9. Children's Privacy

Our website is not intended for children who are not legally permitted to use our services. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Business Name: Serauca Lenova
Email: service@seraucalenova.com
Phone: +81 3-6824-7199
Mailing Address: 1-2-19-202, Nishi-sugamo, Toshima Ward, Tokyo 170-0001, Japan
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM