Cancellation Policy
1. Cancellation Eligibility
At Serauca Lenova, we understand that plans may change after an order is placed.
Before Shipment
You may request cancellation before your order ships. If the order has not been dispatched and the cancellation is approved, we will cancel the order and issue a full refund without a cancellation fee.
Please contact us as soon as possible. Submitting a request does not mean the cancellation is complete; we will confirm the outcome after checking your order status.
After Shipment
Once an order has been dispatched or handed over to the carrier, we generally cannot cancel it directly or guarantee that the shipment can be stopped.
After delivery, you may request a return or refund under our Returns & Refunds Policy. Applicable statutory cancellation, withdrawal, and consumer protection rights remain unaffected.
2. How to Request a Cancellation
To request cancellation, contact us by email or phone as soon as possible.
Please provide:
- Order number.
- Name used for the order.
- Email address associated with the order.
- Payment reference, if needed for verification.
For your security, do not send your full payment card number, CVV, password, or other unnecessary sensitive information by email.
We will check your order status and notify you whether the cancellation can be completed.
3. Cancellation Processing
We will review cancellation requests as soon as reasonably practicable. Requests received outside customer service hours, on weekends, or on holidays may be handled during the next business service period, subject to applicable legal deadlines.
An order is considered canceled only after we confirm the cancellation.
4. Refund Method and Timing
For an approved cancellation, we will issue a full refund for the canceled order, including shipping charges paid for that order.
- Refund method: Generally, the original payment method.
- Refund initiation: As soon as reasonably practicable after cancellation is confirmed.
- Time to receive funds: Depends on your bank, card issuer, or payment provider.
The date the refund is initiated may differ from the date the funds appear in your account. If your original payment method is no longer available, please contact us to discuss an appropriate alternative, where permitted by law.
5. Returns After Shipment
If your order has already shipped, you may request a return after delivery in accordance with our Returns & Refunds Policy.
Our standard return request period is generally 30 days from delivery, subject to the eligibility requirements in that policy. This standard return period does not limit any additional rights provided by applicable law.
Please refer to our Returns & Refunds Policy for information about return eligibility, return shipping costs, damaged or incorrect items, and refunds for returned products.
6. Contact Us
For cancellation requests or questions about this policy, please contact us:
Business Name: Serauca Lenova
Website: https://seraucalenova.com
Email: service@seraucalenova.com
Phone: +81 3-6824-7199
Mailing Address: 1-2-19-202, Nishi-sugamo, Toshima Ward, Tokyo 170-0001, Japan
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM
We will make reasonable efforts to handle cancellation requests promptly and transparently in accordance with our policies and applicable law.