Payment Guide
Seraucalenova aims to provide a simple and convenient checkout experience. We accept the payment card brands listed below, subject to availability and successful payment authorization.
1. Accepted Payment Methods
We support the following payment card brands:
- Visa
- Mastercard
- American Express
- JCB
- Discover
- Diners Club
Available payment methods may vary. Please refer to the checkout page for the payment options supported for your order.
2. How to Pay
To complete your purchase:
- Select your products and add them to your shopping cart.
- Proceed to checkout and enter your shipping and order information.
- Select an available payment method.
- Enter the required payment details and follow the checkout instructions.
- Review your order total and submit your order.
Please check the final amount and applicable charges before completing your purchase. Your payment authorization, order confirmation, and shipment may occur at different times.
3. Payment Processing
Payments are subject to verification and authorization by the relevant payment processor and card issuer. We cannot guarantee that every payment attempt will be approved.
If your payment is declined, please verify your payment information, check with your card issuer, or try another payment method displayed at checkout.
Your bank or card issuer may apply its own fees or transaction terms. Please contact your financial institution if you have questions about a declined payment or an unfamiliar charge.
4. Payment Security
Please submit payment information only through the website's checkout process. Never send your full card number, CVV, security code, or account password by email or phone.
We handle personal information in accordance with our Privacy Policy.
5. Refunds and Cancellations
For order cancellations, returns, and refunds, please refer to our Order Cancellation Policy and Returns & Refunds Policy.
Eligible refunds are generally issued to the original payment method. The time required for funds to appear in your account depends on your bank, card issuer, or payment provider.
6. Contact Us
If you have questions about payment methods or need help with a payment issue, please contact us:
Business Name: Seraucalenova
Website: https://seraucalenova.com
Email: service@seraucalenova.com
Phone: +81 3-6824-7199
Mailing Address: 1-2-19-202, Nishi-sugamo, Toshima Ward, Tokyo 170-0001, Japan
Shipping Coverage: Eligible destinations throughout the United States
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM
When contacting us about an order or payment, please include your order number where applicable. Do not include sensitive payment credentials in your message.
Thank you for shopping with Seraucalenova.